Terms of Service

LevyTide provides software for property management, maintenance, communication, dashboards and emergency response. We may improve or change features over time; we will not materially reduce core functionality during a paid term without notice.

LevyTide includes preparedness and coordination tools. It is not a replacement for fire services, medical services, police, alarm monitoring or any statutory safety obligation. Always contact the relevant emergency services first. Alert delivery depends on networks, devices and third-party carriers that we do not control.

• You must provide accurate account information and keep credentials secure.
• You are responsible for the actions of managers and users you invite to your properties.
• You confirm you have the authority and any required consent to add resident details to the platform.
• You must maintain your own emergency plans, drills and evacuation procedures.

• Plans are billed monthly in advance in South African Rand.
• Prices exclude SMS costs where applicable, and VAT or other taxes may be added.
• Fees are non-refundable except where required by law. You may cancel at any time, effective at the end of the current billing period.
• We will give at least 30 days' notice before a price change affects you.

You may not use LevyTide to send unlawful, harassing or misleading messages, to trigger false emergencies, to reverse engineer or resell the platform, to bypass usage limits, or to upload malicious code. See our Acceptable Use Policy for detail. We may suspend access to prevent harm or abuse.

You retain ownership of the data you and your users submit. You grant us the licence needed to host and process it in order to provide the service. Our handling of personal information is described in the Privacy Policy. On termination you may export your data before we delete or anonymise it.

LevyTide and all software, designs and documentation remain our property. We grant you a non-exclusive, non-transferable right to use the platform during your subscription for your own properties.

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be scheduled to minimise disruption. Support channels and response targets depend on your plan and any separately agreed service level.

Except as expressly stated, the platform is provided “as is” without warranties of any kind. To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential loss, and our total liability for any claim is limited to the fees you paid in the 12 months before the claim arose. Nothing in these terms excludes liability that cannot lawfully be excluded.

Either party may terminate for material breach that is not remedied within 14 days of notice. We may suspend an account immediately for non-payment, unlawful use or a security risk. Sections that by their nature should survive termination will do so.

These terms are governed by the laws of the Republic of South Africa, and the parties submit to the jurisdiction of its courts, unless a signed agreement states otherwise.

We may update these terms. We will notify account administrators of material changes, and continued use after the effective date means you accept the updated terms.